Refund policy

Stitch with Gaani sells online courses — digital lessons you watch and keep, not parcels we ship. There is nothing to post back, so here is exactly how refunds work.

Our 7-day guarantee
If you enrol in a paid course and it isn't right for you, let us know within 7 days of your purchase and we'll refund you in full. Sit with the first lessons, see how Gaani teaches, and decide with no pressure.

How to request a refund
Message us through our contact page or reply to your order confirmation email, using the address you enrolled with. That's all we need — no forms, no hard questions.

How refunds are paid
Approved refunds go back to your original payment method through our payment provider, usually within 5–10 business days, depending on your bank or card issuer.

After a refund
Your access to the course ends once the refund is issued. You're always welcome to enrol again later.

Good to know
- The 7-day window starts on the date of purchase.
- Refunds apply to paid enrolments. Free courses have nothing to refund — if one isn't for you, simply stop watching; you lose nothing.
- We may decline repeat requests that appear to use a course for free (e.g. enrolling and refunding the same course more than once).
- Nothing here limits your rights under applicable consumer-protection law in British Columbia and Canada.

Not sure yet? Ask us before you buy — our contact page reaches Gaani's team directly, and we'd rather answer a question than process a refund.